Terms and Conditions

Terms and Conditions

This website is owned and operated by Deliberata

Deliberata (trading as ICS Services Limited – registration no. 3822537) is a company limited by guarantee, solely owned by The Institute of Customer Service and whose registered office is at Bridge House, 4 Borough High Street London, SE1 9QQ Registered in England No. 3316394

1. Use of this Website

By using this website, you agree to be bound by these terms and conditions and all applicable laws.

Intellectual Property Rights

All copyright and other intellectual property rights in the materials on this website are owned by Deliberata unless otherwise indicated. You may download, print or copy any material from this website, provided it is for your own personal, non-commercial use and you keep in place all original copyright notices or other intellectual property notices.

You may not copy, modify, alter, distribute, publish, sell or otherwise use any material on this website in whole or in part, unless you have obtained the prior written consent of Deliberata.

Members of the Media may download, print or copy material from this website, and use it in published articles or otherwise provided you keep in place all original copyright notices or other intellectual property notices and attribute the information to Deliberata.

Limitation on Liability

Deliberata shall not be liable to you or to any other person or entity in any way, whether arising under contract, tort (including negligence) or otherwise, for damages of any kind arising from the use of this website, including, but not limited to, direct, indirect, incidental, punitive or consequential damages, lost revenue or profits, lost or damaged data or other commercial or economic loss, that result from your use of, or inability to use, this website.

If this limitation of liability provision shall be deemed unenforceable, either in whole or in part, then such parts as are unenforceable shall be deleted, the remaining parts shall remain in full force and effect and the liability of Deliberata shall be limited to the greatest extent permitted by law.

Disclaimer of Warranty

Separate terms and conditions may apply to certain products, services and materials available through this website. If this is the case, they will be brought to your attention. Subject to this, no express or implied warranties of any kind are made in respect of this website or the products, services and materials available through it.

Deliberata does not warrant that this website will operate uninterrupted or error/virus free or that the information on this website is accurate or complete.

Data Protection

Any information sent to us is protected using robust security methods. The methods we use are industry-standard ensuring data is safeguarded whilst being sent over unprotected communications paths such as the internet. When it reaches us, we store it securely and only provide access to it by those authorised. Although we safeguard your personal information once received, Deliberata cannot guarantee the safety of any personal information you transmit to us using online methods.

Changes to the Terms of Use Policy

From time to time we may add new features to the website and enhance the level of service that we offer to you. This may lead to changes in this Agreement. Any such changes will be notified to you by us updating this Agreement and your subsequent use of this website will be deemed to signify your acceptance to the changes.

Links to Other Organisations

The website provides web-links and other contact details to other websites that offer products, services and materials that may be of interest to you. Some of these websites are operated in conjunction with other organisations and some are operated solely by independent organisations. Deliberata accepts no liability for any products, services, materials or information contained on or available through linked websites or otherwise provided by any other organisation referred to on this website. As no linked websites are covered by our terms and conditions, you should check what terms cover the use of these websites before using them.

Links to this Website

Deliberata reserves the right to remove without notice any links to its website that it deems are inappropriate.

2. What are cookies?

Cookies are small text files which a website can put on your computer or mobile device when you first visit a site or page. The cookie will help the website to recognise your device the next time you visit.

There are many functions cookies serve. For example, they can help a site remember your username and preferences or analyse how well the website is performing.

Deliberata’s website uses the following types of cookie files:

Cookie Type Duration Description
PHPSESSID Session Session Session cookie used to maintain session information.
wfvt _-1578471423 HttpOnly 24 hours The WordPress plugin called Wordfence uses this cookie to help secure the website.
wordfence _verifiedHuman Persistent 24 hours The WordPress plugin called Wordfence uses this cookie to help secure the website.

Can a website user block cookies?

Cookies help you to get the most out of our website however, if you do wish to disable cookies you can do so in your web browser settings. Please remember that if you do choose to disable cookies, you may find that certain sections of our website do not work properly.

3. Privacy Policy

We Deliberata – (trading as ICS Services Limited) don’t allow access to our emailing list or to anyone’s contact details, and never sell or otherwise pass on personal information to third parties.

The data you submit through our website is subject to the same safeguards as information submitted in any other way, and may be used in the same manner.

This site uses cookies – see our cookie policy for more information.

We use your IP address/domain name to collect anonymous statistics on numbers of visitors, countries of origin, pages visited and other similar site statistics. These statistics cannot be traced back to individual users. We use them to make sure we’re providing a good service to our users and to keep track of any technical problems.

Our website may provide links to other sites. We have no control over these sites; in particular we have no responsibility for the privacy policies of these sites.

4. Disclaimer

The information contained in this website is for general information purposes only. The information is provided by Deliberata (trading as ICS Services Limited) and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Every effort is made to keep the website up and running smoothly. However, Deliberata (trading as ICS Services Limited) takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.